Terms of Service

1. About These Terms

These Terms of Service ("Terms") form a legally binding agreement between Preventli Pty Ltd (ABN to be inserted) ("Preventli", "we", "us", "our") and the organisation or individual ("Customer", "you", "your") accessing or using the Preventli platform and associated services.

By creating an account, submitting a contact form, or otherwise using the Preventli platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

2. The Services

Preventli provides a cloud-based software platform ("Platform") that offers:

• WorkCover case management and return-to-work (RTW) planning tools
• AI-powered RTW plan generation from uploaded medical certificates
• Pre-employment health assessment management
• Compliance dashboards, audit trails, and document storage
• Notifications, task management, and reporting features

The Platform is provided on a software-as-a-service (SaaS) basis. We may update, modify, or discontinue features with reasonable notice. We will endeavour to maintain core functionality throughout your subscription term.

3. Subscription Plans and Fees

a) Plans

We offer the following subscription plans (fees in AUD, inclusive of GST unless otherwise stated):

All fees are quoted in Australian dollars (AUD) and include GST where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

b) Billing

Paid subscriptions are billed monthly in advance. Invoices are issued electronically. Payment is due within 14 days of invoice date. We reserve the right to suspend access to the Platform if payment is overdue by more than 14 days.

c) Price Changes

We may adjust our pricing with at least 30 days' written notice to existing subscribers. Continued use of the Platform after the effective date constitutes acceptance of the new pricing.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in breach of Australian law
• Upload or transmit malicious code, viruses, or any content that could harm the Platform or other users
• Attempt to gain unauthorised access to any part of the Platform or its underlying systems
• Reverse engineer, decompile, or disassemble any part of the Platform
• Resell, sublicense, or commercially exploit the Platform without our express written consent
• Use the Platform to process personal information in breach of the Privacy Act 1988 (Cth)
• Misrepresent health assessment outcomes or WorkCover claim information
• Circumvent usage limits applicable to your subscription plan

We reserve the right to suspend or terminate your account if we reasonably believe a breach of acceptable use has occurred.

5. Account Registration and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@preventli.ai if you suspect unauthorised access to your account.

Each user account must correspond to a single individual. Sharing credentials between multiple individuals is not permitted and may result in account suspension.

6. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that you have read and understood our Privacy Policy.

As a Customer, you are the data controller for personal information of your workers, candidates, and staff entered into the Platform. You warrant that you have obtained all necessary consents and authorisations to provide that information to us for the purposes described in our Privacy Policy.

We act as a data processor on your behalf for that personal information and will handle it in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

7. Intellectual Property

The Platform, including all software, design, content, trademarks, and documentation, is owned by or licensed to Preventli Pty Ltd. Nothing in these Terms grants you any rights in our intellectual property except the limited licence to use the Platform as set out in these Terms.

You retain ownership of all data and content you upload to the Platform ("Customer Data"). You grant us a limited, non-exclusive licence to process Customer Data for the purpose of providing the Services to you.

AI-generated RTW plans and outputs produced by the Platform are provided as tools to assist decision-making. They do not constitute legal, medical, or professional advice and remain subject to your professional judgement and applicable law.

8. Disclaimers and Limitation of Liability

a) Disclaimer

The Platform is provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that: (i) the Platform will be uninterrupted or error-free; (ii) AI-generated RTW plans will be complete, accurate, or suitable for your specific circumstances; or (iii) any particular WorkCover outcome will result from use of the Platform.

b) Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) and other applicable law, our aggregate liability to you for any claims arising from or related to these Terms or the Platform is limited to the total fees paid by you to us in the 3 months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, special, incidental, or punitive damages, including loss of profits, loss of data, or business interruption.

c) Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified by contract.

9. Indemnification

You agree to indemnify, defend, and hold harmless Preventli Pty Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and costs (including reasonable legal fees) arising from: (i) your use of the Platform in breach of these Terms; (ii) your violation of any applicable law or third-party right; or (iii) Customer Data you upload that infringes any third-party right or violates any law.

10. Term and Termination

a) Term

These Terms commence on the date you first access the Platform and continue until your subscription is terminated.

b) Termination by You

You may cancel your subscription at any time by contacting us at support@preventli.ai. Cancellation takes effect at the end of the current billing period. No refunds are provided for unused portions of a billing period.

c) Termination by Us

We may suspend or terminate your account immediately if: (i) you breach these Terms and fail to remedy the breach within 7 days of notice; (ii) you become insolvent or enter administration; or (iii) we reasonably determine that continued access poses a security or legal risk.

d) Effect of Termination

On termination, your right to access the Platform ceases. We will retain Customer Data for 30 days following termination, during which time you may request an export. After 30 days, Customer Data will be deleted or de-identified, subject to any legal retention obligations.

11. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email to the primary account holder or via a prominent notice on the Platform. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated Terms.

12. General

• Governing Law: These Terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.
• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Preventli with respect to the Platform and supersede all prior agreements.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of our rights to enforce that provision in the future.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of assets.
• No Partnership: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Preventli.

13. Contact Us

For any questions about these Terms: